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practice management
“Perfect Attendance with Endless
Time Off” By Wendy J.
Meyeroff
U.S. Dept. of Labor: Family and Medical
Leave Act Advisor
Provides information about employee
eligibility under FMLA; including valid reasons for leave;
employee/employer notification responsibilities; and employee
rights and benefits. This Advisor was developed by the Wage and
Hour Division of the Employment Standards Administration.
Frequently Asked
Questions
American Society for Health Care Human
Resources Administration
An organization for HR managers who work
solely in healthcare.
HR XCEL
Provider of comprehensive human resource
outsourcing, benefits administration and payroll solutions.
January/February
2007 Practical
Management
“Making Employees Great”
By Judy Capko
Professional Association of Health Care
Management
A national organization dedicated to
providing a strong professional network of resources for health
care office managers.
Medical Group Management Association
A medical practice management and market
research company serving clients throughout the United States.
Capko & Company
With over twenty years of experience, we
help physicians, health systems and pharmaceutical companies
expand their businesses.
January/February
2007 Remarks
“The Key to Satisfaction”
By David Zahaluk, MD
Maximum Income For Physicians
A program that helps physicians find
greater satisfaction and financial security from their
practices.
“it’s a laughing
matter” By Julie Sturgeon
Playfair
The world’s leading experts on fun
and play at work.
Charthouse Lear
As the official home of The FISH!
Philosophy, ChartHouse Learning inspires individuals to become
alive and engaged in the work we do. We offer a blend of FISH!
experiences that include films, books, speakers, curriculum,
life-long learning events and fun FISH! gear.
The FISH! Philosophy
A life-long philosophy that helps us feel
inspired about the work we do. FISH! helps build great
organizations by affirming one another. And in time, earning
each other’s heart and soul. Because making money is
easy. Finding meaning is not.
The Humor Project
The first organization in the world to
focus full-time on the positive power of humor. Our mission is
to make a difference by being a unique, pioneering, and
cutting-edge organization that touches the lives of
individuals, organizations, and nations. We seek to help people
get more smileage out of their lives and jobs by applying the
practical, positive power of humor and creativity.
The Court Jesters Club
A company specializing in helping
organizations connect information with humor for better self
management and leadership.
“Staying on Schedule” By Carol Patton
The Croes Olivia Group
A medical group management consulting firm
specializing in the development of outpatient operational
improvement plans for physician practices at major academic
medical centers and integrated delivery systems throughout the
U.S.
InteGreat Concept, Inc
Electronic medical records company
Delta Health Care
A national health care consulting firm.
Greenway Medical Technologies
A software and services provider focused
on delivering a physician-centric application that integrates a
physician practice's clinical and business functions.
“How Much to Grow” By Karen Appold
Certified Financial Planner Board of
Standards, Inc.
Find a certified financial planner (CFP)
and check his/her background.
National Association of Securities Dealers
Can check for a record of complaints or
disciplinary action against a CFP.
SCORE – Counselors to
America’s Small Business
Source of free and confidential small
business advice to help you build your
business—from idea to start-up to success.
business—from idea to start-up to success.
The American Academy of Family Physicians
Posts information for starting and growing
a practice.
“Are You a Bad Boss?” By Julie Sturgeon
Doctors in Touch
A single source for the tools and
techniques physicians need to regain control of their
practices, manage liability, and reduce risk.
“PLAYING THE CLAIMS GAME” By Susan Meyers
AMA’s Private Sector Advocacy (PSA)
Information on prompt payment and payment
hassles on the AMA web site.
The AMA offers a number of practical tools
to help physicians and their staff manage the claims process
and appeal claims that are inappropriately denied.
“A RELATIONSHIP IN FLUX” By William
Atkinson
RepConnect
RepConnect is a Web-based service that
helps medical offices and physicians connect with
pharmaceutical sales reps. It is complimentary for
pharmaceutical sales reps to schedule through this service.
RepWire
A pharmaceutical rep scheduling firm. The
scheduling service is free to medical practices. Reps that use
the service pay a flat fee of $24 a month.
"THE MANY LANGUAGES OF
MEDICINE" By Julie Sturgeon
National Council on Interpreting and
Health Care
A multidisciplinary organization that
promotes culturally competent professional health care
interpreting as a means to support equal access to health care
for individuals with limited English proficiency.
TransTech
An interpreter contracting service.
LanguageLine Services
AT&T’s telephone interpretation
service. Available 24 hours a day, 365 days a year.
Interpretations in more than 140 different languages.
A 40-hour basic/intermediate training
course. It covers:
* Basic interpreting skill * Information
on health care * Culture in interpreting * Communication skills
for advocacy * Professional development.
November/December 2004 Policy Points
“ETHICS MATTERS" By Jeff
Atkinson
“Code of Medical Ethics”
By the AMA’s Council on Ethical and
Judicial Affairs
An index to the Opinions in the Code of
Medical Ethics. The 2004-05 edition of the code has more than
185 opinions covering a variety of subjects, including social
policy, inter-professional relations, fees, and practice
matters.
November/December 2004 Remarks
“CHART TO CHECK" By Tracie
Christian, BS, CPC, CCS-P
American Health Information Mgmt
Association
Provides education and certification for
professional medical coders. Offers the CCS certification
(Certified Coding Specialist.)
American Academy of Professional Coders
Provides education and certification for
professional medical coders. The certifications focus on
physician practice (CPC) and hospital outpatient facility
(CPC-H) coding.
“RESCUING YOUR PRACTICE” By Julie Sturgeon
Federal Emergency Management Agency
A former independent agency that became
part of the new Department of Homeland Security in March 2003,
FEMA, works to respond to, plan for, recover from, and mitigate
against disasters.
"CONDUCT AN ETHICS AUDIT" By Barbara
Alden Wilson
Fourth Ed. (Annals of Internal Medicine,
1998, 128:576-597)
Covers emerging issues in medical ethics
and revisits old ones.
“MAKE A GREAT CATCH” By Christine
A. Hinz
STUDY –
“Estimates of Costs of Primary Care Physician
Turnover”
Sharon Bell Buchbinder, RN, PhD; Modena
Wilson, MD, MPH; Clifford F. Melick, PhD; Neil R. Powe, MD,
MPH, MBA
American Journal of Managed Care
Published November 1999, Volume 5, No. 11
“THRIVING IN LEAN TIMES” By Gina
Rollins
Medical Group Management Associations 2003
Cost Survey Report delivers reliable, relevant information to
aid in critical organizational decisions. Contains data on more
than 1,200 medical organizations, with revenue and expense
figures for a range of medical practice types and specialties.
“THE CLIMB TO PARTNERSHIP” By Wendy Meyeroff
Medical Group Management Association
MGMA consultants offer a broad array of
services in the core areas of medical practice management to
help you sort out the complexities within your practice.
American Health Lawyers Association
The nation’s largest, nonpartisan,
501(c)(3) educational organization devoted to legal issues in
the health-care field. Health Lawyers provides resources to
address the issues facing its active members who practice in
law firms, government, in-house settings, and academia and who
represent the entire spectrum of the health industry.
National CPA Healthcare Advisors
Association
A not-for-profit association of
accomplished CPA firms committed to providing high-quality
practice management consulting services to health-care
professionals.
"TAKING CARE OF BUSINESS" By Marilyn
Haddrill
The Association of Certified Fraud
Examiners
A global professional association whose
28,000 members are dedicated to fighting fraud.
Healthcare Finance Management Association
A professional membership organization for
individuals involved in the financial management of health
care.
Society of Medical-Dental Management
Consultants
A national organization of consultants who
provide services to the medical and dental professions. Members
are available to provide practice management consulting and
administration, managed care guidance, integrated group
formation, accounting and tax services, personal financial
planning, marketing and public relations services.
"COMPUTING COMPENSATION" By Lester A.
Picker
Management Science Associates
A leading full-service employee relations,
compensation consulting and health-care executive search firm,
providing expert advice and consulting systems to clients
throughout North America. MSA provides consulting in management
training, organizational structuring and reengineering
consulting, and a wide range of other related services.
Medical Group Management Association
Practice data and surveys.
The Professional Association of Health
Care Office Management
A communications network and support
system dedicated to enhancing productivity and efficiency in
physician practice management.
"ONE DOCTOR'S JOURNEY INTO CONCIERGE
MEDICINE" By Julie K. Silver, MD
MD2
The first retainer-based medical practice.
Published in the July 2002 issue of The
Journal of Family Practice. You need to be a subscriber of the
print version in order to access.
ARTICLE -
Luxury Primary Care-Market Innovation or Threat to Access?
Published in the April 2002 issue of the
New England Journal of Medicine. You need to be subscriber or
registered member in order to access.
MDVIP
A Web site for doctors who are considering
practicing concierge medicine.
"A LOYAL CONTINGENT" By Julie K.
Silver, MD
15 Steps to Protect Your Practice from
Abusive Payment Tactics.
Published by the AMA
These steps are some easy to implement
tools that will organize your practice in a way that makes it
easier to confront abusive payment practices.
“A LITTLE BIT OF EVERYTHING” By Wayne A.
Conaway
CyraCom
A provider of cross-cultural language
services to healthcare, government and social services
organizations. The company provides a complete spectrum of
communication services, including on-site and telephonic
interpretation and translation in more than 150 languages,
training, certification and assessment.
July/August 2003
Malpractice Guide
“HANG ON TO YOUR GLASS” By Richard
Vento
Crittenden Research Inc.
Publisher of insurance and real estate
industry newsletters. Provides inside and up-to-the-minute
information to executive-level decision makers in these
industries.
Risk Retention Groups
Cyberhub for the risk retention and
purchasing group marketplace.
Risk Retention Reporter
A monthly publication that monitors
more than 850 RRGs & PGs. Provides comprehensive industry
news and covers the latest legislative & judicial
developments.
July/August 2003
Legal Matters
“RECEIVABLES AT RISK” By Christopher R. Jarvis and David Mandell
SPECIAL REPORT: The Malpractice Insurance Crisis
Practical strategies and tactics every
physician can use to handle the malpractice insurance crisis,
including an in-depth discussion on A/R protection.
"CONNECTING WITH TECHNOLOGY"
By Cindy Murphy McMahon
Healthcare Information and Management
Systems Society (HIMSS)
A Chicago-based association for
health-care information technology professionals.
MyDocOnline
This service provides patients and
physicians a secure e-communication channel. Patients pay a
yearly subscription fee to use this service ($30 for
individuals) and physicians pay a monthly subscription fee ($50
average.)
Mdhub
Offers an Internet nonemergency messaging
center for every physician in the United States. It is free to
physicians and patients and is supported by revenue from the
Little Blue Book.
RelayHealth
Offers a full range of services, including
the WebVisit, and it allows for reimbursement by health
insurance companies. Individual practices pay $49.95 per month
for the service, and medical groups, hospitals, and health
networks are offered a group rate.
The Little Blue Book
Published in 146 separate metropolitan
areas. Each local edition contains physician names, addresses,
phone numbers, specialties, and group names, UPINs and most
importantly, an HMO profile for each of their colleagues. In
addition, each local edition contains pharmacy, ancillary
health care, and hospital listings for that particular
geographic area. ALL physicians, pharmacies, hospitals, and
HMOs are listed at no charge.
Medem
A Web service which offers physicians free
Web sites, secure messaging, patient appointment reminders and
Online Consultation. Includes a variety of HIPAA and
eRisk-compliant services.
Developed by the eRisk Working Group for
Healthcare, a consortium of professional liability carriers,
medical societies and state board representatives. These
Guidelines are meant to provide information to health-care
providers related to online communication.
PocketScript
PocketScript operates on the Microsoft CE
or Pocket PC operating system. It can obtain patient
information, insurance coverage information, formulary listings
and potential drug interactions, and then use the technology to
send prescriptions via secure fax or encrypted Internet
transmissions. .
Medco Health
An independently managed subsidiary of
Merck & Co. Inc., serves as a pharmacy benefits manager for
more than 65 million people.
"GOING ELECTRONIC" By Gina
Rollins
Achieving Tangible IT Benefits in Small
Physician Practices
California Health Foundation, Sept 2002
Gives case examples of successful
implementation, describes the types of EMR components
available, and provides a list of resources.
Annual Report:
Computer Systems in the Physician's Office
ACGroup 2002
Rates the functionality of 17 major EMR
systems based on surveys of the companies and includes a list
of 58 EMR providers.
Electronic Medical Record Functionality
for Family Medicine
Lists basic, advanced, and optional
features of EMR systems.
Electronic Medical Records: The FPM Vendor
Survey, Family Practice Mgmt (Jan '01)
Rates major EMR systems based on surveys
of the companies.
Electronic Medical Records providers:
e-MDs
Amazing Charts
A4 Health Systems EMR
GE Medical Systems Logician
Epic Systems EMR
"SETTING UP SHOP-IN THE OFFICE" By Julie Sturgeon
J.P. Thompson and Associates
A professional services company dedicated
to specific business needs of physicians and doctors, their
practices and physician or doctor driven organizations.
Provides integrated management consulting services,customized
business skill training programs and topical presentations.
Marini Skin Research
Integrative Therapeutics
A family of nutritional supplement
companies that supports a vigorous program of product research
and continuing education programs for health care
professionals, providing them with the knowledge to make
informed decisions when treating their patients.
September/October 2002 Legal Matters
"PREPARING FOR HIPAA" By Bruce D.
Armon
The Health Insurance Portability and
Accountability Act (HIPAA)
Title I of the Health Insurance
Portability and Accountability Act of 1996 (HIPAA) protects
health insurance coverage for workers and their families when
they change or lose their jobs.
The Standards for Electronic Transactions
("Transactions Rule")
This rule adopts standards for eight
electronic transactions and for code sets to be used in those
transactions. It also contains requirements concerning the use
of these standards by health plans, health care clearinghouses,
and certain health care providers.
Electronic Health Care Transactions and
Code Sets Standards Model Compliance Plan
The Centers for Medicare and Medicaid
Services' general instructions and model compliance plan for
the Transactions Rule.
The Standards for Privacy of Individually
Identifiable Health Information ("Privacy Rule")
The Privacy Rule creates national
standards to protect individuals' personal health information
and gives patients increased access to their medical records.
Administrative Simplification Compliance
Act
Requires the Department of Health and
Human Services to establish national standards for electronic
health care transactions and national identifiers for
providers, health plans, and employers. It also addresses the
security and privacy of health data.
For a copy of the HIPAA rules
Available through the Federal Register web
page under document number 65FR82462.
“DIVERSITY DILEMMA” By Cynthia
Myers
Critical Measures, in collaboration with
the Manhattan Cross Cultural Group, has developed the
nation’s first e-learning program on cultural competence
in health care. This unique program has been specifically
designed by physicians for physicians, nurses and other health
care professionals. Quality Interactions©: A Patient-Based
Approach to Cross Cultural Care is a two-hour e-learning
program that features interactive patient case studies, pre-
and post-tests, and personalized feedback to participants. It
is certified for continuing medical education credit (CMEs and
CEUs).
