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managing people
“it’s a laughing
matter” By Julie Sturgeon
By Matt Weinstein
Founder of Playfair Inc., a management
consulting firm, Weinstein has put into practice many of the
innovative motivational techniques prescribed in this manual.
The keystone of this approach for businesses interested in team
building for increased profitability is "fun in the
workplace." It outlines programs, both short- and
long-term, that incorporate the intentional use of fun and play
on the job in a way intended to promote professional community
and enhance productivity at all levels.
“Are You a Bad Boss?” By Julie Sturgeon
Getting to Yes: Negotiating Agreement Without Giving In
By Roger Fisher and William Ury
A straightforward, universally applicable
method for negotiating personal and professional disputes
without getting taken -- and without getting angry.
It offers a concise, step-by-step, proven
strategy for coming to mutually acceptable agreements in every
sort of conflict -- whether it involves parents and children,
neighbors, bosses and employees, customers or corporations,
tenants or diplomats.
"GOLDEN GOALS" By Julie K. Silver, MD
By Robert Bacal and Douglas Max
A follow-up to the top-selling Perfect
Phrases for Performance Reviews, this book provides managers
with phrases and goals that describe expected future
performance from their direct reports. A timesaving job aid for
any performance review or plan. It features hundreds of
ready-to-use performance goals.
"CONDUCT AN ETHICS AUDIT" By Barbara Alden Wilson
By Linda K. Trevino, PhD and Katherine A.
Nelson
Wiley Text Books, 2003
Text covers ethics in the workplace, and
discusses how to identify and solve ethical dilemmas.
Covers how to understand why people behave the way they
do, and how to promote ethical behavior in your
organization.
"MAKE A GREAT CATCH" By Christine A. Hinz
By Jo Ellan Dimitrius, PhD
Random House, 1998
For fifteen years, Jo-Ellan Dimitrius,
America's best-known jury consultant--made even more famous by
her work on the O. J. Simpson trial--has predicted the behavior
of thousands of jurors, witnesses, lawyers, and judges. In
Reading People, she applies her amazing skills to everyday
life, explaining which visual and oral clues can reliably
predict behavior on the job, in relationships, and at home.
"TAKE A QUIET LEAD" By Julie K. Silver, MD
By Barbara Le Tourneau and Wesley Curry
Health Administration Press, 1998
The recent growth of the number of
physician executives has placed new demands on
physician-management relations. This book will help both
physicians and non-physicians better understand the new
physician leadership roles and the positive effect that shared
management can have on the healthcare system. You will learn: *
Skills and credentials physician executives need * Techniques
for promoting trusting relationships * The roles of physician
and non-physician leaders * The future of physician leadership
in healthcare
By Joseph Badaracco. Jr
Harvard Business School Press, 2002
Author focuses here on helping the middle-
and senior-level managers who make the ordinary decisions that
ultimately determine an organization's success. Presents each
principle with a brief introduction, followed by a case study
and summary of the lessons to be learned.
By John Kotter, Dan Cohen
Harvard Business School Press, 2002
John Kotter's international bestseller
Leading Change struck a powerful chord with legions of managers
everywhere. It acknowledged the cynicism, pain, and fear they
faced in implementing large-scale change-but also armed them
with an eight-step plan of action for leaping boldly forward in
a turbulent world. Now, Kotter and coauthor Dan S. Cohen delve
deeper into the subject of change to get to the heart of how
change actually happens. Through compelling, real-life stories
from people in the trenches, in all kinds of organizations, the
authors attack the fundamental problem that underlies every
major transformation
"HIDDEN TREASURE" By Lain Chroust Ehmann
By Courtney Price, PhD and Alys Novak, MBA
Includes Group Practice Personnel Policies
Manual and its supplement, Tracking Hot HR Trends. Together.
They provide you with policies on standard personnel issues --
such as compensation, performance management and the Family and
Medical Leave Act -- as well as emerging workplace issues, such
as electronic privacy and dress codes. Includes a disk of
generic policies to use as-is or modify for your practice. Take
an extra 10% off if you belong to both MGMA and ACMPE!
American College of Health Care
Administrators (ACHCA)
This guide takes you through the entire
hiring process: recruiting, evaluating, interviewing, training,
development, employment law and more. Includes sample ads,
recruiting log, employment application, proper interview
questions, interviewer summary sheet, and other valuable tools.
"FIVE HABITS OF SUCCESSFUL
PHYSICIANS" By Julie K.
Silver, MD
By Price Pritchett
Pritchett Pub Co
The sequel to the best-selling New Work
Habits for a Radically Changing World. It will provide your
employees with 10 easy-to-follow guidelines for improving
performance in today's supercharged world of corporate
change--without sacrificing control of their personal lives in
the process.
“HAPPY EMPLOYEES CAN DO GREAT
THINGS” By Julie K. Silver,
MD
By Charles O’Reilly and Jeffrey
Pfeffer
Harvard Business School
Guides readers in discovering for
themselves how seven different firms maximize talent, why one
firm hasn’t fully released the hidden value in its work
force, and, most importantly, how the winning companies have
made it tough for competitors to imitate them.
By Tom Terez
Adams Media Corporatio
Discusses the motivation and values issues
that today’s workforce struggles with on a daily basis.
Offers practical action ideas, real stories about real people,
profiles of meaningful workplaces, a meaningful workplace
scorecard, even “believe it or not” sidebars that
show what really goes on in some organizations.
By Bob Nelson
Hyperion
Give employees the tools they need to make
their work more rewarding and help the organization become more
successful. Maps out a specific and easy-to-follow strategy for
fulfilling “The Ultimate Expectation” at every
workplace: that people will use their best judgment to figure
out what needs to be done and then do it without having to be
told.
By Bob Nelson
Workman Publishing Company
Finally, managers are catching on to
something employees already know: What really motivates a
person to perform are those thoughtful, unexpected gestures
that signify real appreciation. This chock-full guide to
rewards of every conceivable type for every conceivable
situation, offers over a thousand innovative ideas beyond the
expected raise and/or promotion.
.By Alexander Hiam
Adams Media Corporation
Teaches that giving someone a jar of candy
with their name on it is not what true motivation is all about.
It’s about making sure employees know what they’re
doing, why they’re doing it, and then giving them some
control. It’s about giving employees appropriate
challenges. And it’s about creating a positive,
informative feedback network that lets employees judge for
themselves how well they’re doing.
“CONFLICT RESOLUTION“ (Chapter 4. Excerpt from “The
12-Minute MBA) By Charles Johnson with Andy Thibault
By Charles Johnson with Andy Thibault
The 12-minute MBA for Doctors is to help
physicians master the business aspects of their practice. But
it is not just for doctors. Business people, lawyers or anybody
for that matter can learn form this book. It teaches Persuasive
Communcation, Strategic Planning Teamwork, Conflict Resolution
and Negotiating Skills
A self-scoring exercise that takes about
15 minutes to complete. Interpretation and feedback materials
help clients learn about the most appropriate uses for each
conflict-handling mode. It also gives suggestions for
increasing their "comfort level" with their less used
styles.
"THE GENDER GAP" By Barbara Alden Wilson
"The Secrets of the Boys Club"
By Ev Nucci
"COMMUNICATE CONFLICT AWAY" By Marli Murphy
By Knowledge Point, Windows 3.x
(CD-ROM)
Clear job descriptions help employees work
smarter and become more effective in their jobs. As an
employer, well-written job descriptions help you hire the right
people and make fair employment decisions you can defend in
court. With Descriptions Now, it's easy go from blank
page to finished job description in minutes.
"HAS HEALING BECOME DEADLY?" By Lester A. Picker
By Judy L. Jacobs and Wayne D.
Porter, McGraw-Hill; 1999
Discusses the prevention of violence in
the health-care workplace as well as organizational response,
regulatory requirements, and staff training.
”DELEGATE YOUR WAY TO
SUCCESS” By Barbara Alden
Wilson
MGMA in conjunction with Aspen
Publishers, Inc, 1998
(includes 1999 update)
Comprehensive reference addressing aspects
of group practice management. Sections include: group practice
formation; physician compensation; managed care contracting;
credentialing and peer review; personnel; environmental
compliance and reimbursement issues, billing, patient care
records and liability, insurance, marketing, and corporate
compliance. Three-ring binder.
By Betty Warn, CMPE, & Elizabeth
Woodcock, FACMPE
MGMA, 1999, 376 pp
This guide covers policy development and
maintenance, appointment scheduling, registration, medical
records and transcription, referrals, prescription management,
ancillary test reporting, information systems, materials
management, and central billing office procedures. Includes a
disk with sample policies and procedures that you can put to
use in your office.
By Courtney Price, PhD and Alys Novak, MBA
MGMA, 1996
This tool helps you develop needed
policies to ensure a smooth running practice. Descriptions of
why a policy is needed as well as generic examples are provided
on a diskette.
By Courtney Price, Phd and Alys Novak, MBA
MGMA, 1999
This manual contains hundreds of job
descriptions for positions found within group practices. It is
designed as a tool to help you develop an effective job
description implementation strategy, conduct appropriate job
analyses, and understand legal issues. Includes a disk of
generic job descriptions that can be used as is or modified for
your practice.
“ONE-ON-ONE MARKETING” By Julie K. Silver, MD
By Alice Anne Andress, W B Saunders Co,
1996
Addresses the need for a comprehensive and
ready-to-implement reference on running the medical office.
This quick and easy resource covers the personal and legal
issues of patient care as well as sound business practices to
keep a medical office running efficiently! Provides
sample consent forms, letters, and procedural policies.
March/April 1998
“COMBAT PROFESSIONAL GOSSIP” By Marcia Travelstead
By Robert L Genua, AMACOM, 1992
This is a “one of a kind book”
that deals with one of the most important aspects of
one’s personal development. Most people get in trouble
because they say things that offend others. This book is a
tremendous help in off-setting that tendency. It will help
readers, in both, on the job performance and in their personal
lives.
May/June 1997
“CREATE YOUR OFFICE
ENVIRONMENT” By Lisa
Schroepfer
By Bob Nelson, Peter Economy, and Ken
Blanchard
Managing for Dummies is a down-to-earth,
hands-on reference for managing people and projects
effectively. The book covers cover all of the hot, cutting-edge
managing concepts with humor and wit, cutting through all the
myths and business jargon to teach managers how to set goals,
measure and monitor an employee’s performance, establish
a team environment, deal with crisis, and more. Line drawings
& cartoons.
McGraw-Hill
Management headaches disappear with
Supervising and Managing People. Hiring and firing, running
meetings, understanding Affirmative Action, setting goals,
giving feedback, building team spirit, and more-here are the
skills managers need to be successful in today’s
ever-changing workplace.
May/June 1997
“THE ART OF THE INTERVIEW” By Wendy J. Meyeroff
By Paul Falcone and Adrienne Hickey,
American Management Association
Plenty of job titles advise on how to
handle interview questions; but too few lend depth to the
employer’s side - what to ask, and how. Falcone’s
title is invaluable in telling how to organize interviews to
best identify high-performance candidates and how to spot
evasions and untruths. An excellent guide to turning general
answers into specifics, and to using these
candidates’specifics to assess strengths and weaknesses.
